Report a lost or stolen card
Lost Debit Card
To report a lost or stolen St. Johns Bank ATM or Visa Check Card, contact our Call Center at (314) 428-1059 ext. 3025. The Call Center is available Monday through Friday from 8:30 a.m. until 5:00 p.m. and Saturdays from 9:00 a.m. until Noon. Outside our Call Center hours, please call 1-888-791-2525.
To speak with a fraud analyst about suspected fraudulent transactions, for the U.S. call 1-866-842-5208 or for international issues, call collect to 412-552-2697.
Lost Credit Card
To report a lost or stolen St. Johns Bank MasterCard Credit Card, call Customer Service at 1-800-445-9272. The Customer Service Center is available 24 hours a day, 7 days a week.